XOi Vision Program
XOi Vision is a cloud-based platform that allows you to better see and understand the work we perform on site. Through this technology, we provide the precise information you need to make the best decisions for your team, your buildings, your equipment, and your business.
A Comprehensive View
Our technicians can use their smartphones and tablets to capture and document site conditions before, during, and after each visit. We can then share photos and videos to visually document preventive maintenance and repair service calls, allowing you to make the most informed decisions about your equipment.
Through this process, you will have access to detailed job information right from your mobile device or desktop. Whether you are on your phone, tablet, or computer, the link you receive is safe, secure, and sent only to you. You do not have to download large files, and you can forward the link for your own internal approval.
Transparent Collaboration and Exceptional Customer Service
XOi Vision enables us to share visual documentation with our customers, allowing you to see and hear the status of your equipment before and after the work is completed. We have always sought to develop lasting relationships with our clients, built on a foundation of best-in-class customer service. The XOi platform helps enhance those relationships by increasing our ability to collaborate and promoting effective communication.
With XOi, clients have the power to review all service options based on visual evidence, discuss all possible solutions, and make informed decisions alongside our technical experts. If we ever recommend a repair or replacement, you will receive a video explaining and confirming why the work needs to be done.
This transparency helps you take full advantage of our flexible, customizable maintenance programs—tailoring our services to your building’s operating conditions and budget requirements. The result is a maintenance program designed to help extract maximum value from your equipment, coupled with maintenance team that is only a click away, 24/7/365.
Benefits of Visual, Digital Documentation:
- View the state of your equipment before any work is performed
- Better understand equipment diagnostics and work recommendations
- See the “after” visual evidence to confirm work completion, quality, and any additional service that may be required
- Conduct historical picture and video data reviews to track unit and system efficiency
- Review content for system status, upgrade, and budgetary planning